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Since January 2013 the Tourist Office of La Ciotat has been classified First Class Category by Offices de Tourisme de France, Tourist Offices of France. Such category aims at…

  • providing an easily accessible information area along with a professional welcome
  • making visitors’ life easier and more convenient
  • providing comfortable furnitures in the information area
  • informing about the local tourist offers
  • displaying its opening hours in two foreign languages
  • having Wi-Fi access available
  • being open at least 305 days a year, Saturdays and Sundays included during the high season
  • responding to requests via mail throughout the entire year
  • assuring a welcome by a personnel who speaks at least two foreign languages
  • providing tourist maps and guides in paper material
  • offering a trilingual website with useful tourist information
  • providing touristy materials written in at least two foreign languages
  • updating tourist information annually
  • displaying emergency phone numbers outside the tourist office
  • displaying to visitors all the qualified attractions available in a designated area
  • disclosing weekly availabilities of rated accommodations
  • processing visitors’ claims and measuring the degree of customers’ satisfaction
  • providing tourist information on new information and communication platforms (social networks, smartphone applications, geolocalistion…)
  • making sure that the displayed information is always up to date and accurate